FAQS
We offer several types of GPS trackers, including GPS vehicle trackers, GPS Motorbike trackers, GPS Fleet management systems, GPS Fuel management system, and other tracking solutions; each one with its own features and benefits. Depending on the need and objectives you are planning, some devices will perform better than others.
i)GPS module: This module will allow the locator device to get its location from the GPS satellites.
ii)GSM module: This module acts almost as a cell phone. It transmits the information received from the GPS module to the cellular networks and from there to our servers. Once the information is received in our servers, special software processes it and presents it to you in our GPS Tracking web system.
There are two types of GPS Tracking Systems:
Real Time tracking systems: This type of system will collect the information of the vehicle and send it immediately or every 30 seconds to the servers that will process the information. This type of system is ideal when it is a priority to have an online, instant control of the vehicles activities.
Passive tracking systems: This type of system will collect the information of the vehicle and store in the memory of the GPS device. It is ideal for those cases when requirements are less strict.
All products provided by Livetrac have been strictly Quality Checked in house before distribution and/or installation. One year warranty is provided for all models. We will bear maintenance cost during the warranty period.
LIVETRAC has always tried to make its products & services’ prices justifiable in East and Central Africa. Depending on the service required, pricing is always customized from one customer to another across our products. However, we encourage potential customers not to shy away from speaking to us, as we’re always ready to listen and reason together.
We’ve compiled a list of questions frequently asked
You will be provided with an online account and given login credentials. You will also be given the website address for your GPS tracking needs. Any computer with a working standard Internet browser can be used to login and locate the vehicle(s).
After setting Geo-fence way points, you can set alarm when the tracker enters or exits the way point. While for Track by Distance, the message will be sent only when the moving distance reaches preset value.
Battery is low. Charge the unit with 12V external power for at least half hour;
Make sure GPS gets signal;
SIM card has run out of credit. Please top up the SIM card;
The phone number is not authorized and Speeding Alarm event flag haven’t been set Or the authorized phone number is not correct.
The phone number you are calling with may not be an authorized number.
Make sure the unit is already connected to GSM network;
SIM card has run out of credit. Please top up the SIM card
SIM card doesn’t have function of displaying incoming call number.
Battery is low. Charge the unit with 12V external power for at least half an hour.
GPRS tracking settings is not correctly set-send command via sms/mobile App.
The tracking unit has run out of data/airtime
Area has no GPRS connection